FAQ

What does Seng Couture offer?

We carry a very large collection of special order designer gowns in all different designers, styles, colors, sizes, and price points. We have over 2000 regular-sized bridal gowns and over 300 plus-size bridal gowns! We also offer bridesmaids, mothers, and accessories so you can make Seng Couture a one-stop shop for your entire Bride Tribe! Also if you purchase a wedding gown that's over $1500, your gown will also qualify for Complimentary Alterations, including a free basic hem, free basic seam alterations, free bustle, free steaming, and free garment bag. Plus there's no sales tax on wedding gowns in NJ too!

Do you have Plus Size gowns?

Yes, we do! For our brides who are looking to shop our Plus Size Bridal selection, we have an entire salon of over 300 styles ranging from sizes 16-28 dedicated just to you! You can sift through our selection of samples we have in-store here (look for the styles with a green "In Stock" thumbnail). We also have Plus Size mothers and bridesmaids to try on as well!

Where are you located?

You'll find us at 934 US 22 East, North Plainfield, NJ 07060 in Central New Jersey, right on the East side of Route 22! We're approximately 1 hour away from New York City, NY and 1.5 hours from Philadelphia, PA.

How do I make an appointment to try on dresses at Seng Couture?

We're honored to be a part of your special day! You can book your appointment online here, call or text us at 908-322-8700, or drop us a message on our webchat red icon at the bottom right corner of the page.

Please note due to COVID-19, we recommend adding an extra 1-2 months on top of your current timeframe.

We recommend purchasing your wedding gown 8-10 months before your event date. Wedding gowns can take anywhere between 6-8 months to be made, a month for transit, and you will also need to consider a few months for alterations too. In the event that you need a gown in a shorter timeframe, we will do what we can to accommodate you. Seng Couture has options for rush orders or you may also be able to purchase a sample gown.

We recommend purchasing your mother of the bride/groom about 4-7 months before your event date. Evening gowns can take anywhere between 2-6 months to come in and you will also need to consider a few months for alterations too. In the event you need a gown in a tighter timeframe, we will do what we can to accommodate you. You may also be able to purchase a sample gown too.

BRIDESMAIDS

We recommend purchasing your bridesmaid gown(s) at least 6-7 months before your event date. Bridesmaid gowns can take anywhere between 4-5 months to come in and you will need to consider a few months for alterations too. In the event you need a gown in a shorter timeframe, we will do what we can to accommodate you. We also have options for rush orders or you may be able to purchase a sample gown.

Please note for bridesmaid gowns, orders are submitted as a group to avoid dye lot variance as much as possible. Bridesmaids can place their orders in-store or online until the group order is accumulated. 

I want to customize my bridal gown. Can the designer or Seng Couture create my vision?

Definitely! Some of our bridal designers offer to customize their gowns to create your own original look. If the designer is not able to customize a certain part of the gown, our in-house Design Team can. We'll review fabrics, fit, support, and quality to ensure the look you want to achieve is comfortable, supportive, and unique.

One of our favorite things we love doing at Seng Couture is being able to create original looks for our clients and we're always excited to take on new projects and ideas to make our bride's visions a reality.

If you're interested in customizing your own look, let us know and your stylist and our Design Team will be happy to work together with you!

We also offer to customize evening gowns for mothers. Ms. Seng also designs and creates an in-house private collection "Illiana" customized just for our store to provide classic, modern, slenderizing looks with luxurious fabrics such as silks, Swarovski crystals, and unique lace patterns with a superb fit for mothers who want that extra special touch for the big day.

Are alterations included with my bridal/mother/bridesmaid gown?

For brides, effective 6/21/2021 if your gown is over $1500, you'll be receiving Complimentary Basic Alterations, including a free basic hem, free bustle, free basic seam alterations, free steaming, and garment bag.

If your bridal gown is under $1500, your alterations will not be included. We'd be happy to let you know an approximate quote.

For mothers, if you order an original look from our in-house private collection "Illiana", your alterations will be included.

All other evening gown alterations are not included.

Effective July 26, 2021, we are no longer offering bridesmaids alterations. All bridesmaid gowns will need to be picked up within 7 days of arrival.

For accurate quotes, we would suggest booking a fitting appointment with our Alterations Team when your gown arrives so we can access the alterations you need and provide you with a more accurate quote.

What is a special order gown?

A special order gown is one that is made just for you. Once you say yes to your dress, we will take your measurements and order you the correct size and color of your choice.

What are the price ranges for your dresses?

Our bridal gowns start at $1000 - $6000, with most of them being $1500-$3500.

Mother's gowns start at $400 - $3000, with most of them being $500-$1000.

Bridesmaids start at $120 - $350, with most of them being $120-$250.

How do I pay for my gown?

For bridal gown orders, full payment or an initial deposit of 60% will secure the order and if there is a remaining balance, that will be due within 7 days of the gown's arrival. For bridal gowns purchased off the rack, bridal accessories, mothers, and bridesmaids are required to be paid in full. Off the rack and any items purchased and taken home the same day must be paid for in cash or by credit card. Special orders can be paid in cash, credit card, or check. Rush orders and remaining balances must be paid by cash or credit card, checks will not be accepted. We take all major credit cards except for American Express.

Can I cancel, return, or exchange my dress?

Please note all sales are final, whether it is a special order or an off-the-rack purchase. There are no refunds, cancellations, exchanges, or store credits. If there are any remaining balances on your order agreement, you are responsible for completing it and for picking it up by the original event date.

Can I order a dress from you even if you don't have a sample in-store?

Yes! As long as we carry the designer and/or collection, you can definitely still order your dress through Seng Couture. Please contact us and let us know the designer, collection, and style you're interested in.

Do you offer discounts?

We don't offer discounts for any of our gowns (bridal, mothers, and bridesmaids). We are Price Guaranteed on all of our dresses and our gowns are sold at the lowest price around. Other retailers often raise their prices and offer a "discount", when after applying the discount it comes back down to the same price as ours. Here at Seng Couture, you see it as it is, and we are happy to help you find the perfect dress to fit your style, color, and investment range during your appointment!

Will I be notified when my gown arrives?

Yes, we will be sending you a notification via text, email, and/or call when your gown arrives.

How can I check the status of my order?

A: You are welcome to contact us anytime at 908-322-8700 or info@seng-couture.com.

When should I start my fittings for alterations?

For bridal and evening gowns, we recommend starting your first fitting 8 weeks before your event date. If your outfit requires extensive additions or modifications that are being added to your gown by our Alteration Team such as build-ups, additional beadwork, removal of fabric layers, etc. we recommend coming in 10-12 weeks before your event date.

For bridesmaids, we are no longer offering alterations for bridesmaid gowns.

How do I book my appointment for my fittings?

You can book your appointment online with our Alterations Team here. Our online booking site is available 24/7 to book your fitting appointments with members from our Alterations Team anytime.

What do I need to bring for my fitting for alterations?

Please bring your shoes, and any undergarments or accessories you plan to wear with your gown (example: bra, control top/Spanx, poof slip, belt, etc.). Also please don't forget to bring your order agreements and any necessary paperwork from your previous visit(s).

What if I have a shorter timeline than what is recommended? Can you still complete my alterations?

Absolutely! Our Alteration Team is dedicated to having your dress ready for your event date. Please let us know when your event date is or the day that you are leaving for the event so we can coordinate fitting dates with you.

Do you offer alteration services for outfits not bought from Seng Couture?

Update Feb 2023: Outside Alteration projects on wedding gowns and evening gowns are taken based on availability. Please call the store to confirm.

What if my event date has been postponed, or canceled with a new date being determined?

If your event date has been postponed or canceled with a new date still being determined, please let us know by emailing us at info@seng-couture.com, subject "WEDDING DATE CHANGE".

If your event date has been postponed beyond three months from the date you notify us or canceled with a new date still being determined, we are asking clients to pick up their gowns and bring them back for their alterations in the future. We do apologize in advance as we are unable to hold those gowns in storage beyond that period of time. We are happy to help you arrange a pickup date and reschedule a future alteration date so we can ensure you have enough time for your upcoming fittings. All balances must be completed, if they have not been already, before picking up your garment.

I don't live close to the store, can I have someone pick up the dress for me or can you ship it to me?

You can have another individual pick up the gown for you. The payee will need to send an email to us, subject "PICKUP REQUEST", to authorize the other person to pick up their gown on their behalf. If the payee is not the wearer of the order, then please be sure to CC or carbon-copy the wearer in the same email. We will respond back to confirm the pickup. You also need to provide the pickup contact's legal first and last name, phone number, and email. I.D. will be checked upon arrival for verification.

If they are picking it up curbside for you, a curbside pickup slip will be sent to both you and the pickup contact 24 hours before the pickup date.

You can also have your dress shipped to your location for a fee. The payee will need to send an email to us, subject "SHIPPING REQUEST" to provide the address to ship. If the payee is not the wearer of the order, please be sure to CC or carbon-copy the wearer in the same email. We will respond back to provide shipping quotes. Please contact us at 908-322-8700 to provide your payment and shipping choice. We will send you a tracking number when it's ready to go out.